Point72 Customer Assistance
We're Ready to Support You at Every Stage
At Point72, your satisfaction matters most. Our expert team is on hand to address any questions, ensuring a seamless trading journey.
Reach Out for SupportMultiple Contact Methods
Phone Support
Reach out to our customer support team for more detailed assistance. Open Monday through Friday, 9 AM to 6 PM EST, to serve your needs.
Call NowSocial Media
Follow us on Twitter, Facebook, and LinkedIn for the latest updates and trading insights.
Follow UsHelp Center
Access a comprehensive selection of educational resources, live webinars, and market analysis.
Visit the Point72 Help Center for expert guidance and support.Community Forum
Engage with fellow traders, share strategies, and resolve trading queries.
Become a member of the Point72 Trading Community.Connect Anytime
Live Chat
24/7
Our customer service team is ready to assist you at any time.
Email Support
Commitment to rapid feedback
Prompt reply guaranteed within 24 hours.
Phone Support
Service available from Monday to Friday.
Customer support hours are from 9 AM to 6 PM (UTC).
Help Center
Always available
Contact us at any time — support is available around the clock.
Customer support is easily accessible
1. Log In
Log into your Point72 account on the official site with your credentials.
1. Visit the Help Center
Access support by clicking the "Help" or "Support" link typically found in the footer or main menu of Point72.
2. Choose Your Preferred Support Method
Select from options like live chat, email, phone support, or review our extensive help articles for solutions.
4. Provide Details
Include details such as your account number and the issue to speed up assistance.
Find Solutions Independently
Video Tutorials
Explore tutorial videos to understand Point72’s platform functionalities.
Access ResourceCommunity Forums
Join our community to exchange strategies and insights with fellow traders.
Access ResourceEnhance Your Earnings with Guidance from Our Experts
Describe Your Issue: Provide a detailed explanation of your problem along with relevant warnings or details.
Have your account details and screenshots ready to speed up support responses.
Select the Ideal Contact Method: Use live chat for quick questions and email for more detailed support.
Start at the Help Center: Look for quick solutions before contacting support.
Gather all your account credentials, transaction IDs, and relevant screenshots prior to reaching out to Point72 support.
Reach Out to Support: If responses are delayed, try contacting support again through the same or an alternative method.